Delivery

We provide free courier service for purchases with an order value of R500 (including VAT) or more. For purchases less than R500 (including VAT) a courier fee of R95 (including VAT) will be charged.

Deliveries of orders into high-risk areas, as specified by our couriers, may attract a surcharge. Deliveries into rural areas require confirmation from our couriers before any shipment is dispatched for delivery. You will be notified by orders@advacare.co.za of the amount if a surcharge is applicable, or if we are unable to deliver to the address provided. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order. If you elect to cancel your order, we will reimburse you for the total order purchase price.

Deliveries within the Republic of South Africa will take 2 – 5 days (depending on the location) from the date the order payment is reflected in AdvaCare’s bank account.

If you would like us to courier our products outside South Africa i.e: Lesotho, Mozambique, Namibia, Botswana and Zimbabwe, please contact us at orders@advacare.co.za and provide us with the delivery address. We will respond with a delivery quote and ordering process.

In the event that some of the ordered products are out of stock, we are entitled to make partial deliveries at our expense, insofar as this is reasonable for the customer.

Should the delivery of the goods fail despite two attempts to deliver, we are entitled to withdraw from the contract. Any payments made will be reimbursed to the customer, after the deduction of the delivery fee. AdvaCare is not responsible for any loss or unauthorized use of a product after it has delivered the product to the physical address nominated by you.